Help & Support

Partner Onboarding
Delivery Partner Onboarding
FAQs

Partner Onboarding

How can I become a partner with Zxyloo?

To become a partner with Zxyloo, you need to fill out our partner application form on our Partner App. Once submitted, our team will review your application and get in touch with you.

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What are the mandatory documents needed to list my restaurant?

Copies of the following documents are mandatory:

  • FSSAI Licence OR FSSAI Acknowledgement
  • Pan Card
  • GSTIN Certificate
  • Cancelled Cheque OR Bank Passbook
  • Menu
I want to opt-out from Google Reserve

If you wish to opt-out from Google Reserve, please contact us at Contact Us.

After I submit all documents, how long will it take for my restaurant to go live?

Once all required documents are submitted, it usually takes about 7-10 business days for your restaurant to go live.

What is the one-time onboarding fee? Do I have to pay for it while registering?

The one-time onboarding fee is applicable and will be communicated during the registration process. Payment details will be provided once your documents are reviewed.

Who should I contact if I need help & support in getting onboarded?

If you need assistance with the onboarding process, please reach out to our support team at Contact Us or call us at +91-8095079452.

How much commission will I be charged?

Commission rates vary depending on the type of restaurant and services provided. Please contact our support team for detailed information.

I don’t have an FSSAI licence. Can I still be onboarded?

Having an FSSAI licence is mandatory for onboarding. If you do not have one, please apply for the licence before proceeding with the onboarding process.

Delivery Partner Onboarding

How can I become a delivery partner with Zxyloo?

To become a delivery partner with Zxyloo, you need to fill out our delivery partner application form on our website. Once submitted, our team will review your application and get in touch with you.

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What are the requirements to become a delivery partner?

Our requirements for delivery partners include having a valid driver's license, a reliable vehicle, and a smartphone. For more details, please refer to our delivery partner application page.

How do I receive payments as a delivery partner?

Payments are processed weekly and are transferred directly to your bank account. Ensure your banking details are up-to-date to receive timely payments.

What should I do if I face issues while delivering?

If you encounter any issues during delivery, please contact our support team immediately for assistance. We are here to help you resolve any problems quickly.

Contact Us

Support Phone: +91-8095079452

How do I contact Zxyloo for support?

You can contact our support team via email at Email Us or call us at +91-8095079452.

FAQs

How can I get support from Zxyloo?

Please send an email to Email Us or Call us at +91-8095079452.

How can I join the Zxyloo team?

If you’re interested in career opportunities at Zxyloo, please send an email to Email Us. Our team will review your application and get back to you.

How can I provide feedback?

We appreciate your feedback. Please send your suggestions or comments to us at Send Feedback. Our team will review your input and get in touch if needed.

Can I modify my order?

Orders can be modified before placing them. Once an order is placed, modifications are not allowed. Please review your order carefully before proceeding.

How do I cancel my order?

We do not support order cancellations once the order is placed. Please review your order carefully before proceeding. For any assistance, contact our support team at +91-8095079452.

What if there is an issue with the quality or quantity of my order?

Issues with food quality or quantity are managed by the restaurant. If you encounter any problems, please contact our support team at +91-8095079452 or email us at support@zxyloo.com. We will address the issue with the restaurant promptly.

Is there a minimum order amount?

There is no minimum order amount at Zxyloo. Feel free to place an order of any value.

Are there delivery charges?

Delivery charges vary by location and are applied if the order value falls below a certain threshold. Some restaurants may also have fixed delivery fees, which will be shown on the 'Review Order' page.

What is the expected delivery time?

Delivery times depend on your location and current conditions. You will see an estimated delivery time for each restaurant when you select your location.

What are the delivery hours?

Delivery hours vary based on location and the availability of our restaurant partners.

Can I order from any restaurant?

We deliver from any restaurant available in your search results. To ensure accurate delivery, enable GPS on your device to auto-detect your location.

Can I place a single order from multiple restaurants?

To ensure timely delivery and a great selection for all customers, we may limit the ability to place orders from multiple restaurants in one go based on availability.

Do you accept bulk orders?

Bulk orders are subject to availability and may be limited to ensure timely service for all customers.

Can I place an order in advance?

Currently, we only support on-demand ordering. All orders are placed and executed in real-time.

Can I update my delivery address or contact number?

Major changes to the delivery address are not possible once an order is placed. However, minor adjustments such as changes in flat number or street name can be made. Contact the delivery executive directly if their details are provided or reach out to our support team.

Did not receive an OTP?

Ensure your app is up-to-date. If the issue persists, contact us at Email Us.

Do you offer referral coupons?

We currently do not support referral schemes or provide referral coupons. If you have any other queries, please contact our support team at Contact Us.

How can I deactivate my account?

You can deactivate your account by emailing us at Deactivate Account. Alternatively, you can delete your account by clicking on this link: Delete Account.

I am unable to view my profile details

Check if your app needs an update. If the issue continues, please share the details with us at Contact Us.

Do you accept Sodexo vouchers?

We do not accept Sodexo vouchers at the moment.

How can I get an invoice for my order?

Please go to the order history in the app, select the order you wish to download, and click the 'Download Bill' button to get your invoice.