Privacy Policy

This section outlines the privacy practices for the Zxyloo app, including data collection, usage, sharing, and user rights.

1.1. Collection of Information

We collect various types of information that you provide directly to us, including:

• Registration Information: We ask users to log in with a phone number using OTP. Note: Phone number and name are mandatory for placing an order.
• Profile Information: Data related to your feedback, and responses from ratings, which help us tailor and enhance your experience with our services. Optional. This includes:
  • Email ID: Used for communication, including notifications about issues, offers, or promotions.
  • Date of Birth (DOB): Used to send special birthday offers and discounts to enhance your experience.
  • Gender: Helps personalize the services and offers you receive.
• Transaction Information: Information about your orders, payment details, and delivery addresses to process transactions and manage orders effectively.
• Login and Browsing Process:
  • On iOS: Users can browse the products freely without logging in. However, they must log in using OTP before proceeding with checkout.
  • On Android: Users are required to log in first using OTP before browsing the products. Once logged in, they can proceed with exploring the products and completing checkout.
• Information Collected: We collect the following information for creating your account and processing orders:
  • Mandatory: Name, Phone number (required for placing an order)
  • Optional: Email ID, Date of Birth (DOB), Gender
• Profile Management: After placing the order, users have the option to remove their name from the profile if they prefer not to display it. Note: Name is mandatory for placing an order but can be updated afterward.

1.2. Permissions and Sensitive Information

The Zxyloo app requires the following permissions to provide its services effectively:

• Location: Allows the app to determine restaurant locations and delivery options, enabling users to find nearby restaurants. Delivery agents also use this permission to efficiently delivering orders. If location access is not granted, users can manually enter their location to check for nearby restaurants.
• Delivery Tracking: Enables real-time location sharing by delivery agents, allowing users to track their order's progress for a seamless delivery experience.
• Notifications: Keeps users informed about important updates, such as order statuses, special offers, and alerts, ensuring timely communication.
• Photos/Media/Files: We require access to your photo library to allow you to select a picture for your profile. For example, you can choose a photo from your library to represent you in your app profile. The selected photo will remain on your device and will not be shared with anyone or used for any other purpose.
• Contacts: We respect your privacy and do not access or collect any data from your contacts.
• Push Notifications: We would like to send you notifications to keep you updated on important events, such as order status, reminders, and personalized messages. You can manage notifications anytime in your device settings.
• Phone Number: This permission allows you to make calls directly from the app to customer service or delivery agents and is also used for the login process.

All collected data is handled securely, adhering to data protection laws, to ensure your privacy and security.

1.3. Use of Information

We use the information we collect to:

• Optimize Service Delivery: Improve and streamline hotel and restaurant operations, including order management, ensuring a seamless experience for both Delivery Partners and Customers.
• Process Transactions: Efficiently manage and process transactions, including sending confirmations, receipts, and invoices for orders, and payments, ensuring accurate financial and service records.
• Personalize User Experience: Tailor the experience for users by offering customized features, recommendations, and exclusive offers based on their ratings and order placed history. Providing ratings is optional, but helps improve recommendations and enhances the overall experience.
• Send Important Notifications: Deliver timely updates, security alerts, and support messages to keep partners informed about essential information, changes, and improvements to the app and their services.
• Communicate Offers and Promotions: Share targeted information about exclusive offers, promotions, and new features that benefit users, enhancing their engagement and experience with our platform.

1.4. Sharing of Information

We prioritize your privacy and do not share your personal information with any third-party vendors or external parties, except when required by law. We may share your information in the following situations:

• Payment Processing: We only share your payment amount information with Razorpay for processing payments. No other vendors, consultants, or third parties have access to your data. For more details, please refer to Razorpay's Privacy Policy.
• Legal Requirements: We may share your information with third parties if required to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, legal disputes, or other legal obligations.

We are committed to ensuring that your information remains secure and confidential at all times.

1.5. Security

We take reasonable and appropriate measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use industry-standard encryption protocols to secure your data both in transit and at rest, ensuring that unauthorized parties cannot access your information.
• Access Controls: Access to personal information is restricted to authorized personnel only. We employ role-based access controls and regular audits to manage and monitor access to sensitive data.
• Secure Storage: We store your data on secure servers that are protected by firewalls and intrusion detection systems. Regular security updates and patches are applied to maintain the integrity of our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks and ensure that our systems remain resilient against threats.
• User Authentication: We implement strong user authentication measures, such as OTP authentication, to verify the identity of users and protect against unauthorized access.
• Incident Response: We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a data breach, we will notify affected users promptly and take appropriate actions to mitigate any potential harm.
• Data Retention and Disposal: We retain your personal information only for as long as necessary to provide our services and comply with applicable laws. Once the data is no longer needed, it is securely disposed of to prevent unauthorized access.

1.6. Refund and Cancellation Policy

We understand that sometimes plans change. Please ensure that you review your order thoroughly before placing it. Once an order is placed successfully, it cannot be canceled.

• No Cancellation After Order Placement: Once an order is placed successfully, it cannot be canceled. We recommend reviewing your order carefully before confirming the Order.
• Late Deliveries: If the delivery exceeds the expected time, we apologize for the delay. However, no refund will be provided in such cases.
• Incorrect or Missing Items: If any items in your order are incorrect or missing, please contact us immediately for either a refund or re-delivery. To assist with the process, kindly send an email to [support@zxyloo.com] along with photos of the incorrect or missing items. This will help us resolve the issue more efficiently.
• Refund Eligibility: Refund requests must be made within 24 hours of receiving your order. Requests can be submitted through the app or by contacting our customer support team.
• Refund Process: Once a refund request is received, our team will review it, and a decision will be made within 3-5 business days. Refunds will be issued to the original payment method.
• Non-Refundable Situations: Refunds will not be issued for change of mind after delivery, incorrect address, or when the food is delivered as ordered with no quality issues.
• Partial Refunds: In cases of delivery delays or incorrect orders, partial refunds may be issued, based on the specific circumstances.
• Contact Support: For any refund or cancellation inquiries, you can reach our customer support team through the app or via the contact details in the "Help & Support" section.

1.7. Delivery Policy

We aim to provide fast and reliable delivery services to ensure your orders arrive in a timely manner. Please review our delivery policies below:

• Delivery Areas: We deliver within specific geographic areas. Please check the availability of delivery to your location when placing an order.
• Delivery Times: Delivery times vary depending on your location and restaurant availability. Typically, deliveries are completed within 30 to 60 minutes. In peak hours or due to unforeseen conditions, delivery times may be longer. We strive to keep you informed about any delays.
• Delivery Charges: Delivery charges are calculated based on the distance from the restaurant to the delivery address. Charges will be shown before payment confirmation.
• Delivery Confirmation: Once your order is dispatched, you will receive a confirmation along with a tracking link for real-time updates.
• Delivery Issues: If the delivery is delayed beyond the expected time or there is an issue with your order, please contact our support team for assistance.
• Contactless Delivery: We are committed to offering contactless delivery for your safety. Our delivery personnel will leave the order at your doorstep and notify you via the app.

For further information or to inquire about delivery policies, please contact our support team or refer to the delivery section in our app.

1.8. Payment Policy

We are committed to providing a secure and seamless payment experience. All payments will be processed through the Razorpay payment gateway, ensuring a smooth and secure transaction. Once the payment is successfully completed, the status of your order will be available directly in the app for real-time updates.

• Payment Methods: We accept payments via various methods including credit/debit cards, net banking, and UPI. All payments will be processed through the Razorpay payment gateway, which will display available payment options based on your selection.
• Payment Confirmation: After completing the payment process through Razorpay, your order will be placed and visible directly in the app. You can check the order status within the app for real-time updates on your order's progress.
• Cash On Delivery: We support Cash on Delivery (COD) for customers who prefer to pay in cash upon delivery of their order.
• Supported Banks and Payment Options: Razorpay accepts payments from a wide range of banks and supports various payment methods, including UPI, Debit/Credit Cards, Net Banking, and Wallets, ensuring a secure and seamless payment experience. You can make payments through any bank associated with Razorpay's network.
• Discounts: Any applicable discounts will be displayed at the time of placing your order. You will be able to view the discount applied before the final payment confirmation, ensuring full transparency on the total amount being charged.
• Payment Security: All transactions are securely processed through Razorpay, which uses industry-standard encryption to protect your payment information. Razorpay’s security measures ensure that your data is handled securely and with the highest level of protection.
• Order Status Updates: Once your payment is processed, you can check the status of your order directly in the app. The app will provide real-time updates on your order, including dispatch, delivery status, and estimated delivery time.
• Payment Errors: If you encounter any issues with your payment or experience a failed transaction, please contact our support team immediately. We will work with Razorpay to investigate the issue and resolve it promptly.
• Refunds: Refund requests, if eligible, will be processed by Razorpay and credited back to the original payment method used. Please review our Refund and Cancellation Policy for more details on refund eligibility and procedures.
• Payment Disputes: If you experience any disputes or issues related to payments, please reach out to our support team for assistance. We will coordinate with Razorpay to address any concerns and resolve the issue quickly.
• Currency: All payments are processed in the local currency, and all charges are displayed in the currency of your region at the time of payment.

If you have any questions or concerns regarding payments, please contact our support team, who will assist you in resolving any issues related to payments.

1.9. Data Retention

We retain your personal information only for as long as necessary to provide our services effectively, fulfill legal and regulatory obligations, and ensure seamless user support.

• Deleted Data: Once your account is deleted, all personal information and saved preferences will be permanently erased. This action is irreversible.
• Retained Data: Certain data, such as Order history, transaction records and invoices, will be retained to comply with legal and accounting requirements, as well as for internal verification and auditing purposes.
• Retention Period: Data required for regulatory compliance will be retained for the duration specified by applicable laws. After this period, the data will be securely deleted or anonymized.
• Backup Data: Information stored in system backups may remain until the backup files are overwritten in accordance with our data retention policies, but this data will not be used for any active processing.
• User Requests: Upon receiving a verified request for data deletion, we will ensure that all applicable personal information is promptly removed, except for data we are legally obligated to retain.

We are committed to safeguarding your data and ensuring it is securely handled throughout its lifecycle, in compliance with relevant data protection regulations.

This section outlines the privacy practices for the Zxyloo Restaurant/Hotel Partner App.

2.1. Collection of Information

We collect various types of information that you provide directly to us, including:

• Registration Information: Details such as your name, email address, PAN Card, FSSAI number, Driving Licence, menu items, GSTIN, phone number, and supporting documents (e.g., images or PDFs of PAN Card, FSSAI number, and Driving Licence) that are essential for registration and verification.
• Profile Information: Data related to your preferences, feedback, and responses from surveys, which help us tailor and enhance your experience with our services.
• Transaction Information: Information about your orders, payment details, and delivery addresses to process transactions and manage orders effectively.
• Usage Information: Details about how you use our services, including interactions with the app, to improve functionality and user experience.

2.2. Permissions and Sensitive Information

Our app requires the following permissions to provide its services effectively:

• Location: Used to determine restaurant locations and delivery options, enabling users to find nearby restaurants and allowing delivery agents to efficiently pick up orders. If location access is not granted, users can manually enter their location to check for nearby restaurants.
• Delivery Tracking: Delivery agents share their location in real time, allowing users to track the progress of their orders for a seamless experience.
• Notifications: Used to keep users informed about order updates, special offers, and important alerts.
• Photos/Media/Files: Used to allow you to select images or documents (such as menu item images, DOCTYPE, PDFs, PAN Card, FSSAI, GSTIN, and profile pictures) from your photo library. All files, except profile pictures, are securely uploaded to a third-party storage provider (Amazon S3) and are used solely within our app for their intended purposes. Profile pictures are maintained within the app and are not uploaded to external storage. We do not share this data with any additional service providers.
• Contacts: Our app respects user privacy. We do not access or collect any data from your contacts.
• Delivery Partner Contacts: We no longer collect or access Zxyloo delivery Partner contacts. We respect your privacy and ensure that only necessary data is collected for the purpose of delivering services.
• Push Notifications: We read your device's push notification token to send you relevant updates and notifications related to our app. This allows us to provide timely information, such as order updates or promotional offers. You can manage your notification preferences or disable notifications at any time through the app's settings. Your token is used solely for the purpose of delivering notifications and will not be shared with third parties.
• Phone Number: Used to allow you to make calls directly from the app to our customer service or delivery agents, and for login purposes.

All collected data is handled securely and in compliance with data protection laws.

2.3. Use of Information

We use the information we collect to:

• Optimize Service Delivery: Facilitate and enhance the management of hotel and restaurant operations, including booking, reservation, and order management to ensure seamless service for both partners and customers.
• Process Transactions: Handle and process transactions efficiently, including sending confirmations, receipts, and invoices related to bookings, orders, and payments. This ensures accurate financial and service records.
• Personalize User Experience: Customize the experience for hotel and restaurant partners by tailoring features, offers, and recommendations based on their preferences and history.
• Send Important Notifications: Provide timely updates, security alerts, and support messages to keep partners informed about critical information, changes, and improvements related to the app and their services.
• Communicate Offers and Promotions: Share relevant information about special offers, promotions, and new features that can benefit partners and enhance their engagement with our platform.

2.4. Sharing of Information

We may share your information with the following parties under specific circumstances:

• Service Providers: Vendors, consultants, and other third-party service providers who need access to your information to perform tasks on our behalf, such as payment processing, data analysis, or customer support.
• Business Partners: Partners with whom we collaborate to offer you additional products, services, or promotional offers. This helps us enhance your experience and provide relevant opportunities.
• Other Users: Information may be shared with other users when you choose to share data publicly or interact with others through our platform, such as in reviews or feedback.
• Legal Requirements: Third parties if necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, legal disputes, or other legal obligations.

2.5. Security

We take reasonable and appropriate measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use industry-standard encryption protocols to secure your data both in transit and at rest, ensuring that unauthorized parties cannot access your information.
• Access Controls: Access to personal information is restricted to authorized personnel only. We employ role-based access controls and regular audits to manage and monitor access to sensitive data.
• Secure Storage: We store your data on secure servers that are protected by firewalls and intrusion detection systems. Regular security updates and patches are applied to maintain the integrity of our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks and ensure that our systems remain resilient against threats.
• User Authentication: We implement strong user authentication measures, such as multi-factor authentication (MFA), to verify the identity of users and protect against unauthorized access.
• Incident Response: We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a data breach, we will notify affected users promptly and take appropriate actions to mitigate any potential harm.
• Data Retention and Disposal: We retain your personal information only for as long as necessary to provide our services and comply with applicable laws. Once the data is no longer needed, it is securely disposed of to prevent unauthorized access.

2.6. Payment Policy

We are committed to providing a secure and seamless payment experience. All payments will be processed through the Razorpay payment gateway, ensuring a smooth and secure transaction. Once the payment is successfully completed, the status of your order will be available directly in the app for real-time updates.

• Cash On Delivery: We support Cash on Delivery (COD) for customers who prefer to pay in cash upon delivery of their order.
• Payment Security: All transactions are securely processed through Razorpay, which uses industry-standard encryption to protect your payment information. Razorpay’s security measures ensure that your data is handled securely and with the highest level of protection.
• Order Status Updates: Once a customer places an order, you will receive it directly in the app. You can then accept the order, prepare the items, and mark it as ready for pickup. The app will provide real-time updates on the order's status, including when the order is ready for the delivery agent to pick up, ensuring smooth coordination for timely delivery.
• Payment Errors: If Restaurant/Hotel encounter any issues with your payment or experience a failed transaction, please contact our support team immediately. We will coordinate with Razorpay to investigate and resolve the issue as quickly as possible, ensuring a smooth payment process for your orders.
• Payment Disputes: If you experience any disputes or issues related to payments, please reach out to our support team for assistance. We will coordinate with Razorpay to address any concerns and resolve the issue quickly.
• Currency: All payments are processed in the local currency, and all charges are displayed in the currency of your region at the time of payment.

If you have any questions or concerns regarding payments, please contact our support team, who will assist you in resolving any issues related to payments.

2.7. Data Retention

We retain your personal information only for as long as necessary to provide our services effectively, fulfill legal and regulatory obligations, and ensure seamless user support.

• Deleted Data: Once your account is deleted, all personal information and saved preferences will be permanently erased. This action is irreversible.
• Retained Data: Certain data, such as Order history, transaction records and invoices, will be retained to comply with legal and accounting requirements, as well as for internal verification and auditing purposes.
• Retention Period: Data required for regulatory compliance will be retained for the duration specified by applicable laws. After this period, the data will be securely deleted or anonymized.
• Backup Data: Information stored in system backups may remain until the backup files are overwritten in accordance with our data retention policies, but this data will not be used for any active processing.
• User Requests: Upon receiving a verified request for data deletion, we will ensure that all applicable personal information is promptly removed, except for data we are legally obligated to retain.

We are committed to safeguarding your data and ensuring it is securely handled throughout its lifecycle, in compliance with relevant data protection regulations.

This section outlines the privacy practices for the Zxyloo Delivery Partner App.

2.1. Collection of Information

We collect various types of information that you provide directly to us, including:

• Registration Information: Details such as your name, email address, PAN Card, FSSAI number, Driving Licence, menu items, GSTIN, phone number, and supporting documents (e.g., images or PDFs of PAN Card, FSSAI number, and Driving Licence) that are essential for registration and verification.
• Profile Information: Data related to your preferences, feedback, and responses from surveys, which help us tailor and enhance your experience with our services.
• Transaction Information: Information about your orders, payment details, and delivery addresses to process transactions and manage orders effectively.
• Usage Information: Details about how you use our services, including interactions with the app, to improve functionality and user experience.

2.2. Permissions and Sensitive Information

Our app requires the following permissions to provide its services effectively:

• Location: Used to determine restaurant locations and delivery options, enabling users to find nearby restaurants and allowing delivery agents to efficiently pick up orders. If location access is not granted, users can manually enter their location to check for nearby restaurants.
• Delivery Tracking: Delivery agents share their location in real time, allowing users to track the progress of their orders for a seamless experience.
• Notifications: Used to keep users informed about order updates, special offers, and important alerts.
• Photos/Media/Files: Used to allow you to select images or documents (such as menu item images, DOCTYPE, PDFs, PAN Card, FSSAI, GSTIN, and profile pictures) from your photo library. All files, except profile pictures, are securely uploaded to a third-party storage provider (Amazon S3) and are used solely within our app for their intended purposes. Profile pictures are maintained within the app and are not uploaded to external storage. We do not share this data with any additional service providers.
• Contacts: Our app respects user privacy. We do not access or collect any data from your contacts.
• Delivery Partner Contacts: We no longer collect or access Zxyloo delivery Partner contacts. We respect your privacy and ensure that only necessary data is collected for the purpose of delivering services.
• Push Notifications: We read your device's push notification token to send you relevant updates and notifications related to our app. This allows us to provide timely information, such as order updates or promotional offers. You can manage your notification preferences or disable notifications at any time through the app's settings. Your token is used solely for the purpose of delivering notifications and will not be shared with third parties.
• Phone Number: Used to allow you to make calls directly from the app to our customer service or delivery agents, and for login purposes.

All collected data is handled securely and in compliance with data protection laws.

2.3. Use of Information

We use the information we collect to:

• Optimize Service Delivery: Facilitate and enhance the management of hotel and restaurant operations, including booking, reservation, and order management to ensure seamless service for both partners and customers.
• Process Transactions: Handle and process transactions efficiently, including sending confirmations, receipts, and invoices related to bookings, orders, and payments. This ensures accurate financial and service records.
• Personalize User Experience: Customize the experience for hotel and restaurant partners by tailoring features, offers, and recommendations based on their preferences and history.
• Send Important Notifications: Provide timely updates, security alerts, and support messages to keep partners informed about critical information, changes, and improvements related to the app and their services.
• Communicate Offers and Promotions: Share relevant information about special offers, promotions, and new features that can benefit partners and enhance their engagement with our platform.

2.4. Delivery Policy

We aim to provide fast and reliable delivery services to ensure your orders arrive in a timely manner. Please review our delivery policies below:

• Delivery Areas: We deliver within specific geographic areas. Please check the availability of delivery to your location when placing an order.
• Delivery Times: Delivery times vary depending on your location and restaurant availability. Typically, deliveries are completed within 30 to 60 minutes. In peak hours or due to unforeseen conditions, delivery times may be longer. We strive to keep you informed about any delays.
• Delivery Charges: Delivery charges are calculated based on the distance from the restaurant to the delivery address. Charges will be shown before payment confirmation.
• Delivery Confirmation: Once your order is dispatched, you will receive a confirmation along with a tracking link for real-time updates.
• Delivery Issues: If the delivery is delayed beyond the expected time or there is an issue with your order, please contact our support team for assistance.
• Contactless Delivery: We are committed to offering contactless delivery for your safety. Our delivery personnel will leave the order at your doorstep and notify you via the app.

For further information or to inquire about delivery policies, please contact our support team or refer to the delivery section in our app.

2.5. Points Redemption Program

Points will be stored in your account and can be redeemed as per the program's terms.

• Points Value: Each point is equivalent to ₹1.
• Earning Points: You will earn 4 points for each successful delivery.
• Example: 100 points = ₹100.
• Minimum Withdrawal: You must have at least ₹500 (500 points) to request a withdrawal.
• Non-Transferable: Points cannot be transferred to other users.
• Redemption Conditions: Points redemption is subject to availability and terms may change.

2.6. Sharing of Information

We may share your information with the following parties under specific circumstances:

• Service Providers: Vendors, consultants, and other third-party service providers who need access to your information to perform tasks on our behalf, such as payment processing, data analysis, or customer support.
• Business Partners: Partners with whom we collaborate to offer you additional products, services, or promotional offers. This helps us enhance your experience and provide relevant opportunities.
• Other Users: Information may be shared with other users when you choose to share data publicly or interact with others through our platform, such as in reviews or feedback.
• Legal Requirements: Third parties if necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, legal disputes, or other legal obligations.

2.7. Security

We take reasonable and appropriate measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

• Encryption: We use industry-standard encryption protocols to secure your data both in transit and at rest, ensuring that unauthorized parties cannot access your information.
• Access Controls: Access to personal information is restricted to authorized personnel only. We employ role-based access controls and regular audits to manage and monitor access to sensitive data.
• Secure Storage: We store your data on secure servers that are protected by firewalls and intrusion detection systems. Regular security updates and patches are applied to maintain the integrity of our systems.
• Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks and ensure that our systems remain resilient against threats.
• User Authentication: We implement strong user authentication measures, such as multi-factor authentication (MFA), to verify the identity of users and protect against unauthorized access.
• Incident Response: We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a data breach, we will notify affected users promptly and take appropriate actions to mitigate any potential harm.
• Data Retention and Disposal: We retain your personal information only for as long as necessary to provide our services and comply with applicable laws. Once the data is no longer needed, it is securely disposed of to prevent unauthorized access.

2.8. Payment Policy

We are committed to providing a secure and seamless payment experience. All payments will be processed through the Razorpay payment gateway, ensuring a smooth and secure transaction. Once the payment is successfully completed, the status of your order will be available directly in the app for real-time updates.

• Cash On Delivery: We support Cash on Delivery (COD) for customers who prefer to pay in cash upon delivery of their order.
• Payment Security: All transactions are securely processed through Razorpay, which uses industry-standard encryption to protect your payment information. Razorpay’s security measures ensure that your data is handled securely and with the highest level of protection.
• Order Status Updates: Once a customer places an order, you will receive it directly in the app. You can then accept the order, prepare the items, and mark it as ready for pickup. The app will provide real-time updates on the order's status, including when the order is ready for the delivery agent to pick up, ensuring smooth coordination for timely delivery.
• Payment Errors: If Restaurant/Hotel encounter any issues with your payment or experience a failed transaction, please contact our support team immediately. We will coordinate with Razorpay to investigate and resolve the issue as quickly as possible, ensuring a smooth payment process for your orders.
• Payment Disputes: If you experience any disputes or issues related to payments, please reach out to our support team for assistance. We will coordinate with Razorpay to address any concerns and resolve the issue quickly.
• Currency: All payments are processed in the local currency, and all charges are displayed in the currency of your region at the time of payment.

If you have any questions or concerns regarding payments, please contact our support team, who will assist you in resolving any issues related to payments.

2.9. Data Retention

We retain your personal information only for as long as necessary to provide our services effectively, fulfill legal and regulatory obligations, and ensure seamless user support.

• Deleted Data: Once your account is deleted, all personal information and saved preferences will be permanently erased. This action is irreversible.
• Retained Data: Certain data, such as Order history, transaction records and invoices, will be retained to comply with legal and accounting requirements, as well as for internal verification and auditing purposes.
• Retention Period: Data required for regulatory compliance will be retained for the duration specified by applicable laws. After this period, the data will be securely deleted or anonymized.
• Backup Data: Information stored in system backups may remain until the backup files are overwritten in accordance with our data retention policies, but this data will not be used for any active processing.
• User Requests: Upon receiving a verified request for data deletion, we will ensure that all applicable personal information is promptly removed, except for data we are legally obligated to retain.

We are committed to safeguarding your data and ensuring it is securely handled throughout its lifecycle, in compliance with relevant data protection regulations.