Last updated on June 15, 2024

Privacy Policy

Your privacy is important to us. This privacy policy explains how we collect, use, share, and protect your personal information.

Zxyloo Software Pvt. Ltd. ("Zxyloo," "the Company," "we," "us," and "our") values your privacy and is dedicated to safeguarding it in accordance with our privacy practices. This policy outlines:

  • The types of information that Zxyloo may collect from you when you access or use our websites, applications, and other online services (collectively referred to as "Services").
  • Our practices for collecting, using, maintaining, protecting, and disclosing that information.

This policy applies exclusively to the information collected by Zxyloo through our Services, including communications sent via email, text, or other electronic methods connected with our Services.

Please note: This policy does not apply to information collected by any third-party sites or services, such as restaurants or other businesses linked through our Services. We encourage you to review the privacy policies of these third parties directly.

By using our Services and/or registering for an account with Zxyloo, you agree to this privacy policy and consent to the collection, use, disclosure, retention, and protection of your personal information as described herein. If you choose not to provide certain required information, we may not be able to offer all features of our Services.

Please review this policy carefully to understand how Zxyloo handles your information and protects your privacy.

1. Collection of Information

We collect various types of information that you provide directly to us, including:

  • Registration Information: Details such as your name, email address, PAN Card, FSSAI number, Driving Licence, menu items, GSTIN, phone number, and supporting documents (e.g., images or PDFs of PAN Card, FSSAI number, and Driving Licence) that are essential for registration and verification.
  • Profile Information: Data related to your preferences, feedback, and responses from surveys, which help us tailor and enhance your experience with our services.
  • Transaction Information: Information about your orders, payment details, and delivery addresses to process transactions and manage orders effectively.
  • Usage Information: Details about how you use our services, including access times and interactions with the app, to improve functionality and user experience.

2.Permissions and Sensitive Information

Our app requires the following permissions to provide its services effectively:

  • Location: Used to determine restaurant locations and delivery options, enabling users to find nearby restaurants and allowing delivery agents to efficiently pick up orders.
  • Photos/Media/Files: Used for selecting images/DOCTYPE/pdf of menu items/PAN Card/FSSAI/GSTIN and profile pictures from your photo library.
  • Contacts: We request access to your contacts to invite others to join our services. When you use this feature, we store your contacts to send them information about the app and its benefits. This functionality is designed to help you easily spread the word about the app and connect with others who may be interested. However, you are not required to grant access to your contacts, and you can still use the app's core functionalities without this permission. We ensure that your contacts' privacy is protected and their information is used solely for the purpose of app sharing within the app.
  • Push Notifications: We read your device's push notification token to send you relevant updates and notifications related to our app. This allows us to provide timely information, such as order updates or promotional offers. You can manage your notification preferences or disable notifications at any time through the app's settings. Your token is used solely for the purpose of delivering notifications and will not be shared with third parties.
  • Phone: Used to allow you to make calls directly from the app to our customer service or delivery agents, and for login purposes.
  • Storage: Used to store app data and user-generated content.

All collected data is handled securely and in compliance with data protection laws.

3. Use of Information

We use the information we collect to:

  • Optimize Service Delivery: Facilitate and enhance the management of hotel and restaurant operations, including booking, reservation, and order management to ensure seamless service for both partners and customers.
  • Process Transactions: Handle and process transactions efficiently, including sending confirmations, receipts, and invoices related to bookings, orders, and payments. This ensures accurate financial and service records.
  • Personalize User Experience: Customize the experience for hotel and restaurant partners by tailoring features, offers, and recommendations based on their preferences and history.
  • Send Important Notifications: Provide timely updates, security alerts, and support messages to keep partners informed about critical information, changes, and improvements related to the app and their services.
  • Communicate Offers and Promotions: Share relevant information about special offers, promotions, and new features that can benefit partners and enhance their engagement with our platform.

4. Sharing of Information

We may share your information with the following parties under specific circumstances:

  • Service Providers: Vendors, consultants, and other third-party service providers who need access to your information to perform tasks on our behalf, such as payment processing, data analysis, or customer support.
  • Business Partners: Partners with whom we collaborate to offer you additional products, services, or promotional offers. This helps us enhance your experience and provide relevant opportunities.
  • Other Users: Information may be shared with other users when you choose to share data publicly or interact with others through our platform, such as in reviews or feedback.
  • Legal Requirements: Third parties if necessary to comply with applicable laws, regulations, legal processes, or governmental requests. This includes responding to subpoenas, legal disputes, or other legal obligations.

5. Security

We take reasonable and appropriate measures to protect your personal information against loss, theft, misuse, unauthorized access, disclosure, alteration, and destruction. Our security practices include:

  • Encryption: We use industry-standard encryption protocols to secure your data both in transit and at rest, ensuring that unauthorized parties cannot access your information.
  • Access Controls: Access to personal information is restricted to authorized personnel only. We employ role-based access controls and regular audits to manage and monitor access to sensitive data.
  • Secure Storage: We store your data on secure servers that are protected by firewalls and intrusion detection systems. Regular security updates and patches are applied to maintain the integrity of our systems.
  • Regular Security Audits: We conduct periodic security assessments and vulnerability scans to identify and address potential security risks and ensure that our systems remain resilient against threats.
  • User Authentication: We implement strong user authentication measures, such as multi-factor authentication (MFA), to verify the identity of users and protect against unauthorized access.
  • Incident Response: We have a comprehensive incident response plan in place to quickly address any security breaches or data leaks. In the event of a data breach, we will notify affected users promptly and take appropriate actions to mitigate any potential harm.
  • Data Retention and Disposal: We retain your personal information only for as long as necessary to provide our services and comply with applicable laws. Once the data is no longer needed, it is securely disposed of to prevent unauthorized access.

6. Data Retention

We retain your personal information for as long as necessary to provide our services and as required by applicable laws.

  • Deleted Data: Personal information, order history, and saved preferences will be permanently deleted.
  • Retained Data: Transaction records and invoices will be retained for legal and accounting purposes for up to 2 years.
  • Retention Period: Any data required for regulatory compliance will be retained for the period mandated by law.

7. Your Choices

You may update or correct your account information at any time by logging into your account. You may also opt out of receiving promotional communications from us by following the instructions in those communications.

8. Changes to the Privacy Policy

We may update this privacy policy from time to time. If we make significant changes, we will notify you of the changes through our services or by other means.

9. Contact Us

If you have any questions or concerns about this privacy policy, please contact us at:

  • Email: support@zxyloo.com
  • Phone: +91-9964122229
  • Address: Zxyloo Software Pvt. Ltd., Nanda Prakruthi Layout, 3rd Cross, Thataguni, Kanakapura main road, Bangalore - 560082, Karnataka, India