Help & Support
Partner Onboarding
To become a partner with Zxyloo, you need to fill out our partner application form on our Partner App. Once submitted, our team will review your application and get in touch with you.
Contact UsCopies of the following documents are mandatory:
- FSSAI Licence OR FSSAI Acknowledgement
- Pan Card
- GSTIN Certificate
- Cancelled Cheque OR Bank Passbook
- Menu
If you wish to opt-out from Google Reserve, please contact us at Contact Us.
Once all required documents are submitted, it usually takes about 7-10 business days for your restaurant to go live.
The one-time onboarding fee is applicable and will be communicated during the registration process. Payment details will be provided once your documents are reviewed.
If you need assistance with the onboarding process, please reach out to our support team at Contact Us or call us at +91-9964122229.
Commission rates vary depending on the type of restaurant and services provided. Please contact our support team for detailed information.
Having an FSSAI licence is mandatory for onboarding. If you do not have one, please apply for the licence before proceeding with the onboarding process.
Delivery Partner Onboarding
To become a delivery partner with Zxyloo, you need to fill out our delivery partner application form on our website. Once submitted, our team will review your application and get in touch with you.
Contact UsOur requirements for delivery partners include having a valid driver's license, a reliable vehicle, and a smartphone. For more details, please refer to our delivery partner application page.
Payments are processed weekly and are transferred directly to your bank account. Ensure your banking details are up-to-date to receive timely payments.
If you encounter any issues during delivery, please contact our support team immediately for assistance. We are here to help you resolve any problems quickly.
Contact UsSupport Phone: +91-9964122229
You can contact our support team via email at Email Us or call us at +91-9964122229.
FAQs
Please send an email to Email Us
If you’re interested in career opportunities at Zxyloo, please send an email to Send Feedback. Our team will review your application and get back to you.
We appreciate your feedback. Please send your suggestions or comments to us at Email Us. Our team will review your input and get in touch if needed.
Orders can be modified before they are processed by the restaurant. Contact our support team via chat or email to request changes. Once the preparation starts, modifications may not be possible.
To cancel an order, it must be done before it is processed by the restaurant. If the order has been confirmed, cancellation may involve a fee to compensate our partners. For cancellation, contact our support team at +91-9964122229.
Issues with food quality or quantity are managed by the restaurant. If you encounter any problems, please provide feedback, and we will address it with the restaurant.
There is no minimum order amount at Zxyloo. Feel free to place an order of any value.
Delivery charges vary by location and are applied if the order value falls below a certain threshold. Some restaurants may also have fixed delivery fees, which will be shown on the 'Review Order' page.
Delivery times depend on your location and current conditions. You will see an estimated delivery time for each restaurant when you select your location.
Delivery hours vary based on location and the availability of our restaurant partners.
We deliver from any restaurant available in your search results. To ensure accurate delivery, enable GPS on your device to auto-detect your location.
To ensure timely delivery and a great selection for all customers, we may limit the ability to place orders from multiple restaurants in one go based on availability.
Bulk orders are subject to availability and may be limited to ensure timely service for all customers.
Currently, we only support on-demand ordering. All orders are placed and executed in real-time.
Major changes to the delivery address are not possible once an order is placed. However, minor adjustments such as changes in flat number or street name can be made. Contact the delivery executive directly if their details are provided or reach out to our support team.
Ensure your app is up-to-date. If the issue persists, contact us at Email Us.
If you did not receive your referral coupon, please contact our support team at Contact Us.
To deactivate your account, please email us at Deactivate Account. We will process your request and get back to you.
Check if your app needs an update. If the issue continues, please share the details with us at Contact Us.
Zxyloo Money is a feature that allows you to preload funds into your account for faster checkouts and special offers.
We do not accept Sodexo vouchers.
If you need an invoice for your order, please contact us at Contact Us. We will provide the required details within 24-48 hours.